FMP GROUP (AUSTRALIA) PTY LIMITED
Our collection of information
Information collected directly from you
Generally, you can visit FMP websites and access our Apps without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:
- contact details, such as your name, title, company/organisation name, e-mail address, telephone and fax numbers, and physical address;
- information about your company, and job function;
- your e-mail marketing preferences;
- financial information (including credit card or account information);
- information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
- information used to customize and facilitate your use of our websites, including login and technical information;
- enquiries about and orders for our products and services;
- information that assists us in identifying the products and services that best meet your requirements;
- event registration information; and
- feedback from you about our websites and our products and services generally.
You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction. The same applies if you choose to not identify yourself, or to use a pseudonym, when dealing with us.
Information collected automatically
We collect information about your visit to our sites or use of our Apps, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within FMP sites / Apps. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site. We do not link this information to your identity.
We also collect information when you place an order on our sites.
Our use of information
Services and transactions
We use your personal information to deliver services or carry out transactions you have requested, such as providing information on FMP products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites / Apps, and so forth. In order to offer you a more consistent experience in your interactions with FMP, information collected by our websites or Apps may be combined with information we collect by other means.
Website / App improvement
We may use your personal information to improve our websites / Apps and related FMP products or services, or to make our websites / Apps easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our websites / Apps to your particular preference or interests.
With your permission, we may use your personal information gathered via our websites / Apps to inform you of products or services available from FMP.
In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout FMP and its related entities for the purpose of employment consideration. We will keep the information for future consideration unless you direct us not to do so.
Cookies are small files that websites save to your hard disk or to your browser's memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyse visitors' use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of FMP websites or other websites that you visit. Our sites also may contain electronic images known as web beacons - sometimes called single-pixel gifs - that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon.
Disclosure of your personal information
Except as described below, personal information you provide to FMP through our websites / Apps will not be shared outside of FMP and its related entities without your permission.
Disclosure to service providers
FMP contracts with other companies to provide services to us or on our behalf, such as hosting websites, sending out information, processing transactions, and analysing our websites.
Disclosure to distributors
In responding to a request made by you, we may share your personal information with companies that distribute our products.
Disclosure in connection with transactions
In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfilment.
Disclosures in connection with acquisitions or divestitures
Circumstances may arise where for strategic or other business reasons FMP decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is FMP's practice to seek appropriate protection for information in these types of transactions.
Disclosure for other reasons
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
FMP is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For Apps and sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.
Reviewing your personal information
In some cases, you can review and correct personal information provided through our websites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our websites / Apps or ask FMP to stop using it by completing our Contact Us form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.
Consent to international transfers of person information
The personal information we collect on our websites / Apps may be sent to the United States or to any other country in which FMP or its related entities or agents maintain facilities. We may also store and process the information there. Although the laws that protect personal information in those countries may differ from the laws where you live, we will take reasonable steps to ensure that your privacy is protected. By using our websites / Apps and giving your information to us, you consent to the transfer of the data outside of Australia or your country.
FMP does not knowingly collect information from children and does not target its Apps / websites that collect information to children.
Links to other sites
Our websites / Apps may contain links to other sites such as FMP distributors and sales affiliates, professional and government organisations, and publications. We also link to third-party providers that host, maintain and operate on-line training curricula. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
Enforcement of this privacy
If you have questions regarding this policy, our handling of your personal information or if you believe we have breached the National Privacy Principles or Australian Privacy Principles, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.
Changes to this privacy statement